Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@apex-techsolutions.ltd.
Important: Please note that returns must be sent to the specific address provided by our support team upon approval of your request. Do not send items back to our registered office address without prior confirmation, as they will not be accepted.
Shipping Costs: Unless the item is defective, the buyer is responsible for paying the shipping costs for returning the item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in its original condition and packaging.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at info@apex-techsolutions.ltd.
Contact Information:
Company: APEX TECHNOLOGY SOLUTIONS LIMITED
Address: Unit 32a 310, Birmingham Road, Bromsgrove, United Kingdom, B61 0DD Email: info@apex-techsolutions.ltd